Joined: April 2019
||Posted: 19 April 2019,21:00
I contracted a landscaper to remove by old patio and grass front and back, replace with decorative Indian Black Limestone and artificial grass front and back.
The job seemed to go well and on-time upto the point of sealing, the only problems were a stripe effect on the front grass which I was told it was because of how it had beem rolled up and would disappear as the blades rise, and a cracked flag that was subsequently replaced after original sealing.
The landscaper advised these should be sealed for protection and to give a wet glossy look which would last around 2 years at an additional cost of £300. I paid just under £10K for the work , half at commencement and half when everything was done aprt from the sealing, just witholding the £300 for the sealing. Everything was good upto the sealing.
These were left to thouroughly dry out for several weeks during the hot summer last year then they were cleaned and sealed. This is where the nightmare started, after the first rain the flags became stained with white patches.
The landscaper said the sealant had failed and said he would sort it out, he came with a substance he applied all over the flags and left overnight, he took the back artificial lawn up as he said the substance would damage it, after this removal it looked absolutely terrible with white stains etched around the edges and looking generally awful. It also aged the resin based grout. The subsurface of the grass was disturbed during power washing and the grass looked a bit stretched and crumpled in parts when relaid and looked like some sub surface had been washed away as it seemed to have sunk a bit.
The landscaper blamed the sealant supplier and said he would call him in, he did this but the resin supplier said he had never supplied any remover but agreed with the landscaper to try to recover the flags, he applied what he said was a mild vinegar like acid to remove the failed sealer completely then washed it, he said had this been used there was no need to lift the grass , he cleaned left for several days to dry and resealed but at the first rainfall the exact same problem happened again.
They are now both blaming each other and neither are prepared to do anything about it, they have left me with a horrible looking patio, grass that is not perfect like it was and £10K out of pocket.
Any advice on how I should sort this? Who is responsible and are the flags recovarable.
I want to attach photos but am not sure how.