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ruler

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Topic: Pavers laid< Next Oldest | Next Newest >
Tony McC
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Posted: 11 July 2019,09:28 QUOTE

It's good practice to leave, say, half a bag of KDS for the customer to top-up joints after 6 weks or so, but the joints *must* be filled, and the pavers compacted, before the paving can be declared 'complete'.

It's even better practice for the installer to return after 6 weeks or so, check the work for compliance, and then do any topping-up on behalf of the customer. It breeds nothing but goodwill and gets you *so* many recommendations......"Yes: they came back the next month to check we were still happy with everything........"


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Rocco
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Posted: 12 July 2019,12:11 QUOTE

has everybody got bored with this topic ?

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Hugh Janus
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Tony McC
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Posted: 17 July 2019,19:28 QUOTE

I could swear I answered this about a week or so ago. Or was that by email?

It's good practice to leave half-a-bag or so with the customer just in case any joints need topping-up, but a good contractor will fully fill all the joints before leaving the job and *should* return 4-6 weeks later to check and carry out any necessary topping-up.


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Rocco
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Posted: 17 July 2019,22:38 QUOTE

My wife and I had to do the sanding.We had a text off the company who did the job saying as far as they were concerned the job was finished.
Two lads came round last night to give a quote for putting the job right.They said they would be in touch today guess what,not a word !!


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Hugh Janus
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Tony McC
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Posted: 18 July 2019,09:16 QUOTE

You need to determine just what needs to be put right - don't leave it to some other gang to decide which bits they want to fix, invariably the bits that offer most money.

If you had, say, 3 contractors look at it, that might give you some idea of what 'common themes' are developing, which items come up time and time again, but use your own judgement too. What do *you* think needs rectifying?

Get a written spec - do NOT leave it to a loose, verbal "we'll sort it" arrangment.


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