Joined: July 2004
||Posted: 16 July 2019,09:45
The problem, a lot of the time, is that companies uses *sales* people as "technical advisors". The two are not mutually exclusive, obviously - some of the best sales folk have superb technical knowledge and experience - but all too often, the ability to sell snow to the Inuit is regarded as conferring technical expertise. Technical knowledge comes from years of study and experience. It cannot be acquired simply by donning a badge that reads "Sales Executive". This will come to a shock to several 'sales executives' that have crossed myt path over the last few years.
While I can understand the commercial reasons why sales bods are often lumbered with a technical support role, I instinctively question advice from such sources: just how impartial and reliable can it really be when the 'expert' is relying on a sale from the proffered advice to fill their pay packet? It *does* happen - I do meet sales/tech folk who freely tell me that their product is probably not the most appropriate for a particular situation, but I;ve met far more who have sworn their product is the ideal option, only for it to turn out to be a complete waste of effing time!
So: the moral of all this is to question why any advice is given, and whether it's genuinely impartial.....or is there a poorly-hidden subtext?
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